Privacy Policy
At Sylheti Flavour Takeaway, we respect your privacy and are committed to protecting your personal data. We understand how important it is to you and will only collect, use, and share information in ways that are lawful, transparent, and fair, in line with our obligations under UK data protection law.
By using our website, app, or placing an order with us, you agree to the practices outlined in this Privacy Policy. If you do not agree, please stop using our services immediately.
1. Definitions
“Cookie” – a small text file placed on your device by our website/app when you visit or use certain features.
“Personal data” – any information relating to an identifiable person (e.g., name, email, phone number, delivery address).
2. Information About Us
Sylheti Flavour Takeaway
21 Common Rd, Stafford, ST16 3DQ
Email: info@sylhetiflavour.co.uk
Telephone: 01785 252152
3. What This Policy Covers
This Privacy Policy applies only to our website/app and services. Our platform may contain links to third-party websites. Please note we are not responsible for how other sites handle your data. We recommend checking their privacy policies before providing personal information.
4. Your Rights
Under UK GDPR, you have the right to:
Be informed about how we collect and use your data.
Access the data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (“the right to be forgotten”).
Restrict how your data is processed.
Request a copy of your data to transfer elsewhere.
Object to certain uses of your data.
Not be subject to automated decision-making or profiling.
If you wish to exercise these rights, contact us using the details in Section 14. You also have the right to complain to the Information Commissioner’s Office (ICO).
5. Data We Collect
Depending on your interaction with us, we may collect:
Name
Address & delivery address
Email address
Phone number
Order history and preferences
IP address
Browser type and version
Device and operating system information
We do not store or process your payment details directly. Payments are securely handled by trusted third-party processors (e.g., Stripe, PayPal, or others).
6. How We Use Your Data
We use your data to:
Process and deliver your orders
Communicate with you about your orders or enquiries
Provide customer support
Improve our website/app and services
Send promotional emails/offers if you have opted in (you may unsubscribe at any time)
We will never sell your data to third parties.
7. Data Storage & Security
We take appropriate technical and organisational measures to keep your data safe. Personal data is stored securely and only for as long as necessary to provide our services or comply with legal requirements.
8. Sharing Your Data
We may share your data with trusted third parties, such as:
Payment processors
IT and delivery service providers
Marketing platforms (only with your consent)
All third parties are required to handle your data securely and lawfully.
9. Business Changes
If Sylheti Flavour Takeaway is sold or undergoes restructuring, your personal data may be transferred to the new owner under the same terms of this Privacy Policy.
10. Cookies
We use cookies to improve your browsing and ordering experience. Some cookies are strictly necessary for our website/app to function. You can manage or disable cookies in your browser settings, but certain features may not work properly without them.
11. Accessing Your Data
You may request a copy of the personal data we hold about you. Please contact us using the details below.
12. Contacting Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Sylheti Flavour Takeaway
21 Common Rd, Stafford, ST16 3DQ
Email: info@sylhetiflavour.co.uk
Telephone: 01785 252152
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or improvements in how we handle data. Updates will be posted on our website/app, and your continued use of our services means you accept any changes.
